Stockline Labs

Data Deletion Instructions

Effective date: October 5, 2026 · Applies to StockChat WA and all Stockline Labs services

You can ask Stockline Labs to delete the personal data we hold about you at any time. This page explains how to request deletion, what we delete and how long it takes.

1. Request deletion by email

Send an email to: lic.fersouza@gmail.com

Subject: Data deletion request

Include: the WhatsApp phone number you used (with country code, e.g. +52…) and, if you know it, the name of the store you chatted with. Merchants should include their store domain (yourstore.myshopify.com).

We will confirm receipt and may ask you to verify that you control the phone number or store (for example, by replying from it). Verification protects you from someone else deleting or accessing your data.

2. What we delete

  • WhatsApp customers: your WhatsApp phone number, profile name, the content of your messages and our replies, and the conversation logs linked to your number, across all stores using StockChat WA.
  • Merchants: your store's data held by StockChat WA, including cached product and inventory data, conversation logs, WhatsApp configuration identifiers, settings and Shopify access tokens.
  • Any related support emails, unless we must keep them to comply with a legal obligation.

We do not delete data held by third parties under their own control, such as the messages stored by WhatsApp/Meta on your device or the merchant's own Shopify store data. You can manage those directly with WhatsApp or with the merchant.

3. Timelines

  • We acknowledge your request within 5 business days.
  • We complete deletion within 30 days of verifying your request, and confirm to you by email when it is done.
  • Backups containing your data are overwritten in the normal backup cycle, within the same period wherever possible.
  • We may retain minimal information only when required by law (for example, a record that we processed your request).

4. Automatic deletion when a merchant uninstalls (Shopify)

When a merchant uninstalls StockChat WA, Shopify sends us a shop/redact webhook 48 hours after uninstall. On receiving it, we permanently delete that store's data, including conversation logs with its customers, within 30 days. We also honor Shopify's customers/redact (delete a customer's data) and customers/data_request (provide a customer's data to the merchant) requests within 30 days.

5. Meta / WhatsApp users

If you interacted with a business through StockChat WA on WhatsApp, the email request above is how you delete the data processed by our app. You can also block or stop messaging the business in WhatsApp at any time.

6. Questions

Email lic.fersouza@gmail.com. See also our Privacy Policy.